FAQ

Do you accept new patients?

Yes, all new patients are welcome.

If I don’t have Medicare can I still see a doctor?

Yes, however consults without a Medicare card will attract a private fee. Please refer to our fee schedule or contact one of our receptionists for further details.

Do I need to make an appointment?

We accept walk-in and booked appointments. We recommend booking at your preferred time as we cannot guarantee wait times for patients who come in without an appointment. Our doctors aim to see all patients in a timely manner.

Do I need a long consult?

Our appointments are booked in a standard slot of 15 minutes which usually allows discussion of one matter. Long consultations can be booked upon the doctor’s recommendation. Please advise our receptionists if you would like an extended appointment.

Can I have a phone consult?

Our doctors do not offer phone consultations. We recommend booking an appointment to discuss any health issues with your GP. If you have a non-urgent matter you wish to discuss, you may leave a message with reception.

How do I get my test results?

Test results will not be given be given over the phone. Our doctors request that you attend an appointment for your results.

What if I need to see a doctor after hours?

If you require after hours medical assistance of a non-urgent nature, please call the National Home Doctor Service on 13 SICK or 13 7425 for a bulk-billed home visit. They will send a report to your nominated GP the following day.

For urgent appointments please call 000. 

Do you send out appointment reminders?

We do not send out reminder texts for GP appointments. However, if you use our online booking system Appointuit you will receive a reminder through the app.

For allied health appointments, we will send a reminder the day before your appointment as a courtesy.

What is your cancellation policy?

We require 1 hours’ notice to cancel GP appointments and 24 hours notice for allied health appointments.Failure to give the required notice period may incur a fee.

Why do I need to see the nurse?

The nurse assists the doctor to ensure you receive the highest standard of care. The nurse may assist in procedures and take some observations before your consult so the doctor has a more complete picture of your health.

Why is my doctor running late?

Our doctors and receptionists are not able to preempt how long an appointment will take.  Seemingly simple problems may need further exploration and discussion. Our doctors are thorough and will not ask a patient to leave until they are confident the highest standard of care has been given. This may cause a delay. Occasionally an unforeseen emergency patient may require medical attention and need to be fitted in. We ask for your understanding in these incidences.

Can I get my medical certificate/referral changed or backdated?

If you would like your medical certificate extended, you will need to return to your GP for an appointment so they can evaluate your condition.

We are not able to backdate medical certificates past the day you saw the doctor for the condition.

Can I get my records transferred to/from your practice?

Yes, if you would like your records sent to us please ask reception for a ‘transfer of record form’ which we will send to your previous practice.

If you would like your records sent elsewhere, please send us your signed consent form and new practice details. Your new practice will have a template for you to fill in.

Do you have parking on site?

There is ample council parking at the rear of the building in the Gordon Train Station multistory car park.

Do I need an appointment with Pathology?

If you have a pathology request form from your doctor, you do not need to make an appointment. Our pathology services are offered on an as-you-arrive basis. However, if you require a glucose tolerance test (GTT or OGTT) please contact reception to book in.

Do I need to fast for my blood tests?

Your doctor will give you instructions for your blood test during your consult. If you are unsure, please contact reception and we can transfer you to our pathology collector. Laverty Pathology is on site Monday – Friday from 8am until 1pm and on Saturdays from 9am until 12pm.

Do you have X-ray facilities?

We do not have imaging on site, the nearest facility is PRP Imaging Gordon.